1. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
  2. Once your order has been confirmed and dispatched, you will receive an email/sms with the details of the tracking number and the courier company. We usually dispatch most orders within 1-5 business days.
  3. The estimated delivery time may vary slightly from state to state. Days excluding Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
  4. We currently deliver to most cities across India. To check the list of Indian cities open customercare@baksonveterinary.com.
  5. We Only ship through DTDC. In the case of COD extra charges are applicable apart from courier charges.
  6. Our shipping and delivery lead times vary by destination.
  7. You may track the shipping status of your order on our website, by clicking here.
  8. Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
  9. If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
  10. Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

*Note: In the event, we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above-canceled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your bank’s processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same. 

International orders

At this time we ship to countries for which postal and courier services are available to ship medicines from India to the desired destination as per the shipping details of the order placed.

International orders are not eligible for free shipping.

All prices on our site are in Indian Rupees. Your credit card company will bill you with your local currency at the current exchange rate.

To avoid a delay in receiving your order from customs, we strongly recommend that:

We do not refund the order value and original shipping charges for goods that are refused for delivery at customs. If you have any questions regarding your international order, please contact us at customercare@baksonveterinary.com.